At Biosurgic Limited Company, we strive to provide our customers with high-quality products and an exceptional shopping experience. We understand that there may be situations where you need to return a product. This Refund Policy outlines our guidelines for returns and refunds. Please read this policy carefully before making a purchase.

1. Eligibility for Refund:

You may be eligible for a refund if you meet the following criteria:

– You have purchased a product directly from Biosurgic Limited Company.

– You request a refund within [Insert Number] days of the date of purchase.

– The product is in its original, unopened packaging and in unused condition.

– You have proof of purchase, such as a receipt or order confirmation.

2. Products Excluded from Refund:

The following products are generally non-refundable:

– Products that have been used, opened, or damaged.

– Products with a shelf life or expiration date that has passed.

– Customized or personalized products.

– Products that were not purchased directly from Biosurgic Limited Company.

3. How to Request a Refund:

To request a refund, please follow these steps:

– Contact our Customer Support Team at [Insert Customer Support Email/Phone Number] and provide your order details.

– Explain the reason for your refund request.

– Our Customer Support Team will guide you through the return process, which may include providing additional information or returning the product to us.

4. Refund Process:

Once we receive your refund request and verify that you meet the eligibility criteria, we will initiate the refund process. Please note the following:

– Refunds will be processed using the original payment method used for the purchase.

– It may take [Insert Number] business days for the refund to appear in your account, depending on your payment provider

5. Shipping Costs:

Shipping costs associated with the original purchase are generally non-refundable unless the return is a result of our error.

6. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our Customer Support Team within [Insert Number] days of receiving the product. We will provide instructions on how to return the product and will either issue a refund or send you a replacement, as per your preference.

7. Changes to this Refund Policy

Biosurgic Limited Company reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

By making a purchase from Biosurgic Limited Company, you acknowledge that you have read and agree to this Refund Policy.

If you have any questions or require further assistance regarding our refund policy, please contact our Customer Support Team at [Insert Customer Support Email/Phone Number].

Thank you for choosing Biosurgic Limited Company. We appreciate your business and aim to provide you with the best possible service.